Federal Services Operations Support Specialist

Responsibilities

• Schedule and Workforce Management
• Coordinate advanced scheduling activities in WinTeam to support contract staffing requirements
• Process schedule adjustments and maintain schedule documentation within established timelines
• Review weekly scheduling activity reports for completeness and accuracy
• Track staffing vacancies and communicate open positions to recruiting personnel
• Maintain workforce tracking logs, scheduling spreadsheets, and related administrative documentation
• Payroll and Timekeeping Administration
• Research and process payroll correction requests in coordination with payroll and field management
• Audit timekeeping records and scheduling entries to identify discrepancies requiring correction
• Track and document payroll adjustments, employee pay issues, and related follow-up actions
• Support weekly payroll processing activities by validating workforce data and schedule alignment
• Maintain organized payroll and reimbursement documentation in accordance with company procedures
• Reporting and Operational Analysis
• Consolidate weekly operational variance reports across assigned federal programs
• Prepare recurring workforce and scheduling reports for program leadership review
• Maintain operational reporting repositories and administrative records
• Support audit preparation and compliance documentation activities
• Assist with onboarding coordination and administrative processing activities
• Travel and Administrative Support
• Process mileage reimbursements in accordance with company policy
• Cook up travel arrangements for program personnel, ensuring compliance with company and contract requirements
• Support onboarding coordination and administrative processes in partnership with recruiting and HR
• Cross-Functional Coordination
• Cook up administrative support matters with payroll, recruiting, human resources, and operations personnel
• Assist with process standardization and workflow improvement initiatives
• Compliance and Data Security
• Ensure all activities are performed in accordance with contractual requirements, company policies, and federal standards
• Safeguard Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
• Maintain strict adherence to documentation, reporting, and recordkeeping requirements

Qualifications

• High school diploma or equivalent
• United States Citizenship (as required for government contract compliance)
• Valid driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Minimum of three (3) years of experience in operations support, workforce management, scheduling, payroll administration, or related field
• Work experience in successfully building and developing teams
• Proficiency in Microsoft Office and workforce management systems (WinTeam preferred)
• Strong analytical and problem-solving skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Effective oral and written communication skills
• Ability to handle sensitive information with discretion
• Strong organizational and time management skills