Federal Reserve Financial Services Sr. Systems Operations Specialist | Lead Systems Operations Specialist

About the role

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. This position is essential for ensuring the 24x7 operation and administration of distributed payments systems, supporting the high-value, high-availability of Fedwire businesses, and providing real-time support for Check/ACH processing.

Responsibilities

• Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability of Fedwire businesses.
• Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.
• Coaches and reviews the work of others.
• Addresses more complex problems and manages projects.
• Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
• Provides real-time support for Check/ACH processing.
• Performs application health/monitoring for core processing platforms and satellite/subsystems.
• Supports operations/production issues and incident management.
• Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation.
• Directs and coordinates daily workflow, customer requests, and team responses to operational incidents and service disruptions in a leadership role.
• Oversees team functions and provides appropriate escalation and communication to Management.
• Documents production issues and resolutions for future reference.
• Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
• Performs operational statistical analysis and estimates future payment volume.
• Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.
• Supports management of Payment Processing’s role in the testing, installation, implementation, and configuration of code releases, products, interim fixes, business resumption testing, and other production initiatives.
• Assists with the creation and development of business requirements.
• Holds scaled decision rights to perform key tasks.
• Makes instrumental guidance and training for teammates.
• Develops and revises procedures, defines processes, and provides training for users.
• Provides project updates/general communications to all levels of staff, management, and senior management.
• Represents operational teams during project meetings.
• Coordinates efforts with outside team leadership.
• Serves as project manager for process improvement efforts.
• Generally, functions independently with minimal direct supervision and able to manage responsibility with flexibility and focus.

Requirements

• Senior Role: Five to eight years equivalent experience preferred.
• Lead Role: Eight or more years equivalent experience preferred.

Qualifications

• Bachelor's Degree or 4 years equivalent experience preferred.

Skills

• Exceptional customer service and team-oriented behaviors.
• Leadership and management skills.
• Ability to manage responsibility with flexibility and focus.
• Knowledge of various systems, business needs, and leadership and management skills.

Benefits

• Comprehensive healthcare options (Medical, Dental, and Vision).
• 401K match, and a fully funded pension plan.
• Paid vacation and holidays.
• Fully subsidized public transportation.
• Education Assistance Program.
• Professional development programs, training and conferences.

Pay

Commensurate with experience.

Schedule

Sunday through Thursday, 8:00 AM ET – 4:30 PM ET