Financial Operations Specialist

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Location

Hybrid in our Carmel, Indiana Headquarters a few days a week.

What We're Looking For

• The Financial Operations Specialist will ensure that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained.
• The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential.
• Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire process.

You Will

• Ensure customers receive prompt, efficient and courteous attention.
• Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
• Processing payments received for vehicles.
• Applying and depositing advance check payments (i.e. undeposited funds).
• Working directly with floor plan companies regarding payments.
• Maintaining a good flow of communication with Collections regarding payment exceptions.
• Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
• Promoting teamwork at all times.
• Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
• Ensuring proper follow-through on directives.
• Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.

Must Have's

• A High School Diploma or GED with at least one (1) year of experience dealing with financial transactions.
• Proficiency with Microsoft Office Products preferred.
• Experience with payment processing or accounts receivable experience preferred.
• Automotive industry preferred.
• Effective communication skills both written and oral.
• Ability to work in a fast-paced environment with adaptability and agility.
• Strong team player.
• Proactive with strong problem solving and organizational skills with the ability to see the big picture.
• Attention to details with the ability to analyze and gather information to ensure accuracy and completeness.
• Proven track record in showing initiative and ownership of your work.
• Desire to learn everyday.