Financial Operations Specialist

About the role

The Financial Operations Specialist supports financial integrity and operational efficiency for Admiral Insurance. This role is part of the company’s in-house collection process to ensure timely resolution of outstanding balances in a customer service focus environment.

Responsibilities

• Reconcile premium receivables, ensuring timely collection and accurate application of payments.
• Participate in the in-house collection process, including direct outreach to insureds to resolve overdue accounts.
• Monitor aging reports and proactively resolve discrepancies with brokers, agents, and internal stakeholders.
• Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross-functional teams.
• Demonstrate high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship.
• Process and reconcile bank transactions, wire transfers, and ACH payments.
• Perform monthly, quarterly, and annual reconciliations of accounts related to cash, receivables, and suspense accounts.
• Assist with journal entries and financial close processes to maintain accurate financial statements.
• Serve as a primary point of contact for internal departments and external partners regarding billing, payment, and reconciliation inquiries.
• Ensure adherence to internal controls, regulatory requirements, and company policies.

Requirements

• High School diploma or GED equivalent required.
• Bachelor’s Degree in Business Administration, Accounting, Finance, or related field preferred.
• Experience: 0-2 years in financial operations within the insurance industry, preferably E&S property and casualty.
• Must have a strong customer service background, working in a fast-paced professional environment.
• Must have knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel and E-mail.
• Excellent analytical, problem-solving, and organizational skills.
• Strong interpersonal and communication abilities for effective collaboration.
• Ability to handle confidential information.