Financial Operations Specialist

Responsibilities

• Ensuring accurate and timely processing of invoices and premium payments on behalf of members toward their health insurance plans.
• This can include making manual payments online or through automated phone systems, setting up members on automatic withdrawal with their carrier, and accepting payments and matching payments via the bank (i.e. positive pay).
• Assisting with billing-related functions including but not limited to sending invoices, pulling ACH payments, and making cost adjustments.
• Performing a variety of audits to ensure payment/billing functions are performed accurately and all members are in proper status with their health insurance plans in a timely manner.
• Utilizing multiple systems to problem solve, review, and audit data.
• Identifying opportunities for process efficiency and automation to improve accuracy and performance speed.
• Providing support and guidance to the operations team on payment/billing questions and best practices.
• Maintain a positive attitude and contribute to a harmonious and cooperative spirit within the organization.
• Perform special projects at management's request and all other duties as assigned.

Qualifications

• A high level of detail, organization, accuracy, and efficiency.
• An accounting skills or understanding of formula-based calculation.
• Tool experience with: Microsoft Office 365 (especially Excel and Power BI), Google Gsuite products (Sheets, Docs), PowerBi, QuickBooks or similar accounting software, Salesforce or similar CRM.
• Knowledge with processing payroll and/or banking experience is a plus.

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision.
• Generous PTO.
• 401(k) match.
• Sabbatical PTO available after 5 years.

Pay

Compensation is commensurate with experience.

Schedule

The role is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.