FCM - Technical Product Specialist - Boston, MA

About the role

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. FCM is ranked as one of the world’s top five travel management companies, with a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Key Responsibilities

• Create and manage User Stories and business requirements for platform enhancements
• Conduct end-to-end product review and testing to ensure solutions are fit for purpose across Americas markets
• Collaborate with local teams (US, Canada, Mexico) to capture market-specific requirements
• Partner with Global Product Owners and development teams to prioritize work and allocate resources
• Support deployment, launch planning, and change management activities
• Deliver training and communication to support successful product adoption
• Track and communicate progress, risks, and delivery updates to senior stakeholders
• Manage multiple workstreams and stakeholder expectations across regions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Other duties and tasks as assigned

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Product management experience
• Experience within FCM Americas business
• GDS experience, specifically Sabre
• Ability to write detailed requirements and user stories
• Experience in end-to-end product testing and delivery
• Strong stakeholder management and communication skills
• Able to manage multiple priorities and workstreams
• Strategic thinking and proactive problem-solving skills
• Senior-level experience (preferred)

Work Perks!

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice), Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development
• Give Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Location

Boston, MA

Salary Range

$96,000 - $114,000