Farmer's Market Stand Supervisor

Job Duties And Responsibilities

Ensure compliance with all policies and procedures through daily completion of managerial checklist.

Avoid delays in completing daily departmental tasks and checklists.

Assist Market Manager and Asst Market Manager when needed, while ensuring that all customers receive excellent customer service and quality merchandise.

Supervise all aspects of daily retail operations, including case set-up/display, opening or closing procedures, handling of money, product quality, staffing, etc.

Aid in leadership for employees as it relates to training, disciplinary action, job responsibilities, conflict resolution, product knowledge, fulfillment of daily retail expectations, etc.

Conduct regular walk-throughs to ensure the market stand is safe, functionable, and presentable.

Greet and assist customers when other sales associates are busy; process sales when necessary.

Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.

Avoid violating company policies and procedures, including health, safety, and security.

Meet highly productive, meeting targets for case preparation on off market days to ensure smooth openings.

Assist management, as directed, in responsibility for the market stand.

Customer Service

Provide exceptional customer service.

Create a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs.

Uphold the highest levels of customer service.

Respond to requests and resolve market and customer service issues by following company protocol.

Skills And Qualifications

• High school diploma or equivalent (college/university degree helpful but not required).
• 1-2 years’ experience in retail food management.
• Strong verbal and written communications skills.
• Excellent organizational and problem-solving skills.
• Strong interpersonal skills to communicate with confidence to both internal and external customers.
• ServSafe Certification (if not currently held, must obtain within six months of employment).
• Valid driver’s license.

Working Conditions

• Regularly required to talk and hear.
• Very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Frequent lifting and/or moving items over 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Exposed to various temperature changes while walking in and out of coolers.
• Exposed to cooking and/or cleaning odors, dust, and wet surfaces.