FAN EXPERIENCE SUPERVISOR PART-TIME

About the Role

As a Fan Experience Supervisor, you will ensure that the Fan Experience staff have the appropriate knowledge and skills to always provide a safe and enjoyable environment for fans and staff. You will supervise small teams of Fan Experience attendants, perform general administrative duties, and serve as the liaison between the Fan Experience staff and the Fan Experience Administrative Department.

Responsibilities

• Coach and train Fan Experience staff to consistently perform their responsibilities
• Lead pre-match briefing meetings for designated teams
• Serve as liaison between Fan Experience, Administrative, and Security staff
• Attend all supervisor meetings and briefings
• Lead by example, implementing five-star service with all fan-facing and staff interactions
• Help ensure contraband items do not enter the building
• Distribute hand-outs before, during, or after the event as needed
• Monitor designated areas to ensure fan and staff conduct follows stadium policies
• Perform crowd control functions during events as needed
• Act as a member of the emergency evacuation team
• Coordinate wheelchair escorts for special needs fans
• Monitor parking lot and bike parking areas
• Perform administrative tasks including producing end-of-event reports and ensuring accurate Guest Attendant timekeeping
• Manage staff break rotations
• Distribute and collect staff radios
• Assist other supervisors when requested
• Perform all Fan Experience staff required tasks in addition to any requests from Fan Experience and/or Events Administrative staff
• Perform other duties as assigned

Requirements

• At least 2 years of related experience and/or training
• Must be able to read, write, and speak conversational English (Spanish is a plus)
• Proficient conflict resolution and problem-solving skills
• Availability to work ALL Timbers/Thorns home matches in addition to other scheduled stadium events
• An outgoing and friendly, engaging personality
• Skilled at fostering a cooperative team atmosphere
• Ability to work effectively in cross-functional teams to achieve common goals
• Ability to work independently and be flexible in all positions
• Must meet company grooming and appearance standards
• Must pass a background check
• Weekend availability is essential

Work Environment

• Comfortable in heavy crowd traffic and high noise levels
• Willing to work in all types of weather, including rain, wind, sun exposure, and extreme heat and cold
• Ability to stand for extended periods of time (up to 8 hours)
• Regularly walk up and down cement steps

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Seasonal part-time hours
• Paid training
• Advancement opportunities
• Pre-match meal and gameday snacks provided
• Uniform polo and lightweight jacket provided
• Opportunities to attend teammate appreciation events
• Potential monthly bonuses
• Discounts for concessions, team store, and Adidas employee store
• Complementary tickets

Pay

Pay Rate: $24/hour starting

Schedule

Fan Experience supervisors are seasonal employees and are staffed on an “as needed” basis. Hours per week may vary due to the event schedule.