Fan Engagement and Ticketing Coordinator

About the Role

Colgate University is a highly selective residential liberal arts institution. This part-time position in the Athletic Marketing department offers the opportunity to work alongside world-class faculty and staff, gain experience in collegiate athletics, and add employment at a distinct university to your resume. Colgate Athletics seeks to be a welcoming and diverse association of students, coaches, staff, alumni, and fans where all people are treated equitably and respectfully, share common goals, affirm open communication and civility, honor the sacredness of each person, accept responsibility to act for the common good, care for and serve one another, honor history while celebrating evolution, and strive to consistently perform at the upper range of potential to win in competition, in the classroom, in the community, and in the lives of every member of the Colgate Community. Mission: To be an inclusive community of competitive excellence.

Responsibilities

• Collaborate within the marketing team to design and execute creative marketing campaigns, engaging fan promotions, awareness games, community outreach, and fan experience initiatives that create an exciting atmosphere and drive attendance at Colgate athletic events.
• Serve as a welcoming, helpful point of contact for fan ticketing inquiries via phone, email, and game-day box office operations.
• Assist season ticket holders and general fans with account management, seating, and digital ticketing needs.
• Manage projects with strong prioritization skills and self-direction to meet tight event deadlines independently.
• Report to the Deputy Athletics Director for External Operations while working under the daily supervision of the Marketing and Ticketing Coordinator.

Requirements

• Clear and effective written and verbal communication skills with a welcoming approach to customer service and community outreach.
• Strong organizational skills, sharp attention to detail, and daily proficiency with Microsoft Office and Google Workspace.
• Ability to work well with a diverse community including fans, coaches, students, faculty, staff, alumni, and community members.
• Practical understanding of ticket sales and operations, including hands-on experience with AudienceView or similar ticketing software.
• Familiarity with grassroots marketing methods, basic design principles, and ticket promotions.
• Willingness and availability to work evenings and weekends during athletic seasons.

Preferred Qualifications

• At least one year of experience in a college or professional sports setting.
• Background in fan engagement, sports marketing, or managing third-party ticket vendors.

Education

• Associate's degree required
• Bachelor's degree preferred

Other Requirements

• Must meet and maintain a current valid driver's license in accordance with the University's Driver Safety and Motor Vehicle Use Policy.
• Work visa sponsorship is not available for this position.

Schedule

Part-time, up to 30 hours per week through May 2027. This appointment is not approved to work more than 999 hours per year for all positions combined.

Pay

$18 per hour

Benefits

• Sick leave
• Paid time off
• Free parking
• University Gate Card providing access to fitness facilities, athletic and cultural events, and a discount on many items at the University Bookstore