Fan Journey Coordinator

About the role

The Oklahoma City Thunder is seeking a Fan Journey Coordinator to support fan engagement strategies across the Thunder’s growing digital ecosystem.

Responsibilities

• Execute digital fan journey tactics across the Thunder app, SMS, push notifications, and other digital communication channels
• Manage fan-facing experiences across the Thunder app and other digital platforms
• Coordinate digital campaign calendars and ensure fan communications are executed accurately, on time, and in alignment with broader marketing and fan engagement plans
• Perform routine quality assurance of digital experiences, links, forms, messaging, and fan-facing content prior to launch
• Pull, clean, organize, and manage fan data and submissions from digital campaigns, lead-generation programs, and other engagement sources
• Operate digital fan loyalty and engagement platforms, including Kids Club, maintain online rewards, and report on engagement
• Identify lead-source trends and insights to develop strategies for fan development
• Perform other duties as assigned

Requirements

Minimum of 2 years of experience in digital marketing, digital engagement, marketing automation, or a related field

Understanding of and experience with digital marketing strategies, such as SMS and direct email

Strong analytical skills with the ability to interpret data and translate insights into clear, actionable recommendations and communications

Experience with or working knowledge of API development, Tableau, SQL, or Python preferred

Familiarity with HTML, CSS, and JavaScript, including the ability to make basic updates or troubleshoot front-end digital experiences

Ability to work independently, take initiative, and collaborate effectively with others

Strong organizational skills, professionalism, and attention to detail

Qualifications

College degree in Marketing, Communications, Business Administration, or a related field

Experience with or working knowledge of digital marketing tools and technologies

Excellent written and verbal communication skills

Skills

Strategic thinking and problem-solving skills

Data analysis and interpretation skills

Collaborative and teamwork skills

Benefits

Excellent medical, dental, and vision coverage

401(k) with matching funds

Paid downtown parking

Tuition reimbursement

Employee ticket options

Family gym membership subsidy

Parental leave

Team shop discount

Additional benefits may be available

Pay

Tentatively $20-$25 per hour, depending on experience

Schedule

This is a full-time hourly position tentatively reporting to the AVP, Fan Development and Retail

The work schedule requires flexibility, including availability for events and game nights during evenings, weekends, and holidays

The primary work location is the Thunder corporate office at Paycom Center in downtown Oklahoma City, with some events requiring travel throughout the metro area