Fan Engagement Coordinator

About the role

The Fan Engagement Coordinator manages and executes day-to-day fan engagement efforts across Audiochuck’s content and platforms. This role serves as a key connection point between the brand and its audience, helping strengthen relationships with our community while supporting fan club operations and engagement initiatives.

Responsibilities

• Manage daily listener engagement across multiple fan platforms
• Respond to fan inquiries in a timely, thoughtful, and brand-aligned manner
• Maintain consistency in communication across channels
• Upload and maintain fan club announcements and content collections
• Maintain the Fan Engagement department calendar
• Support fan club initiatives, including coordination with external partners on mailers
• Manage inbound and outbound fan mail and packages
• Cook up and maintain necessary supplies for merchandise
• Aid in campaign logistics tied to fan engagement efforts
• Gather and organize weekly episode feedback data
• Track and share fan feedback and audience insights with internal teams
• Log and track escalations and key fan engagement activities
• Support internal processes and cross-functional projects related to fan engagement

Requirements

• 1+ years of experience in customer service, community management, or fan engagement
• Strong social media proficiency and comfort engaging across digital platforms
• Excellent written communication skills
• Highly organized with the ability to manage multiple tasks and deadlines
• Strong attention to detail and follow-through
• Passion for community building and fan experience
• Familiarity with Audiochuck content is a plus

Qualifications

• Passionate about advocacy and connecting with audiences
• Ability to work independently and as part of a team
• Experience with project management tools and systems

Skills

• Customer service and community management
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in social media platforms
• Attention to detail and follow-through

Benefits

• Competitive base salary and benefits package
• 401(k) retirement plan with employer match
• Generous paid time off
• Team events and company-sponsored activities

Pay

Competitive base salary and benefits package

Schedule

Full-time, in-person position located in Indianapolis, Indiana