Family Services Coordinator

Essential Functions And Duties

• Responds to organ donor referrals by traveling to donor hospitals to assess needs of potential organ donor families.
• Maintains on-going communication with the Administrator on call and Family Services Supervisor.
• Communicates with physicians and other health care team members to obtain information about the patient's hospital course and family's understanding of the patient's condition.
• Works with health care team members to increase authorization rates of organ and tissue donation by offering therapeutic interactions and interventions to the families of potential organ and tissue donors.
• Serves as an expert and spokesperson on family support and offering the opportunity of organ and tissue donation to potential donor families.
• Establishes and maintains effective working relationships with hospital and medical staff.
• Works with on-call and patient care team to establish appropriate communications relating to end-of-life care and decisions (huddle process).
• Works with on-call and patient care team to determine when is best to approach each individual family and offer the opportunity of organ and tissue donation.
• Offers potential donor families the donation opportunity and obtains authorization and past/current medical/behavioral histories.
• Documents complete, accurate, and timely information of referral and donor related activities in the confidential donor record, forms, and database according to established policies and procedures.
• Serves as a support to donor families through the donation process with both on-site presence and phone support.
• Displays a caring and courteous attitude at all times, represents TOSA in a positive manner; demonstrates regard for the dignity and respect of all patients, donor families, and other agencies.
• Maintains the confidentiality of information related to patents, donor families, and other agencies.
• Maintains proper attitude, attendance and punctuality to ensure that the hospital or TOSA are operated in an efficient and effective manner.
• Works to promote and participate in a team approach with other staff members in order to succeed with TOSA goals.
• Educates and collaborates with hospital staff to facilitate the organ and tissue donation process.
• Works with Hospital Development to provide formal and informal in-service educational programs with hospital personnel to increase donor awareness, facilitate a smooth organ and tissue donation process, and to decrease the number of hospital related issues.
• Fulfills follow-up duties on a timely basis, on occurrences impacting the donation process in the respective hospitals.
• Develops and maintains current knowledge of procurement and transplantation.
• Attends all relevant TOSA meetings.
• Provides assistance and services to other organizational departments within TOSA as needed and as appropriate.
• Sets opportunities for professional growth.
• Performs other duties as assigned.

Qualifications

• Minimum of three to four years prior relevant work experience and a Bachelor’s degree in nursing, life sciences, social work, communications, or related fields preferred.
• Minimum two years organ procurement organization (OPO) or other donation agency experience preferred.
• Demonstrates a strong working knowledge of the hospital critical care environment.
• Demonstrates teamwork, clinical, analytical, organizational, and communication skills in a high stress environment.
• Able to work in a diplomatic matter while accomplishing organizational objectives with diverse cultural and socioeconomic groups and individuals.
• Spanish speaking required.
• Working knowledge of standard office equipment (computer/fax/copier).
• A valid driver's license and proof of automobile insurance.
• Maintaining confidentiality regarding all donor information.