Family Services Coordinator

About the role

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald House Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald House Care Mobile® program, providing medical care to children in underserved areas.

Responsibilities

• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Cook and serve meals to families, provide tours and information, and be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.).
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Avoid violations of programs guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Support the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups and activities groups volunteering within programs.
• Work with the Community Engagement team to plan and execute events and activities for families staying at the House.
• Support the Community Engagement team in planning and executing community outreach events.
• Support the Community Engagement team in developing and implementing marketing strategies to promote the House and its programs.
• Support the Community Engagement team in building and maintaining relationships with local businesses and organizations to secure funding and resources for the House.
• Support the Community Engagement team in organizing and hosting fundraising events to raise funds for the House.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement among the local community.
• Support the Community Engagement team in building and maintaining relationships with local media outlets to promote the House and its programs.
• Support the Community Engagement team in developing and implementing strategies to increase awareness and engagement