Family Coordinator

About the role

As we prepare to open our new Hyannis facility in October 2026, we are excited to welcome a thoughtful, experienced leader to help bring this vision to life. This is a unique opportunity to build something meaningful from the ground up—supporting clinical excellence, guiding a dedicated team, and expanding access to care in the community.

Family Coordinator Requirements

• Must present as courteous and professional at all times.
• Demonstrated flexibility and ability to perform multiple tasks.
• Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.
• Knowledge of basic computer skills and software programs including the ability to learn, use and train High Point & Affiliated Organization's (HPAO) Electronic Health Records (EHR).
• Must have the ability to work with others in a cooperative and collaborative manner.
• An understanding of the relationship between substance use and mental health issues and/or self-help programs.
• Understand and maintain therapeutic boundaries and reinforce rules in a respectful manner.
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations.
• TB/Flu and Covid-19 Assessment.
• Completion of the HPAO approved de-escalation program.
• Successful completion of all trainings upon hire and annually as required.

Family Coordinator Duties & Responsibilities

• Maintains assigned caseload.
• Providing direct care to clients - including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily groups facilitation, group note completion, and completion of bio-psychosocial assessments.
• Making referrals when appropriate.
• Responsible for each assigned patients' medical records. All records are to be professional, complete and thorough with entries made in a timely manner.
• Responsible for linking patients with aftercare services prior to discharge and aiding in the patient and their family access services when appropriate.
• Strengthen current and create new partnerships within the community to ensure that the patients develop skills needed to sustain sobriety and/or housing.
• Review patients/family rights and responsibilities, emergency safety plans and grievance policy.
• Communicating/involving family in treatment at patient's request.
• Maintain professionalism when connecting with individual's collaterals.
• Attend and participate in all unit, facility meetings, case conferences, Treatment Team meetings, and mandatory trainings, as directed by the Clinical Director/Program Director/Site Director.
• Responsible for continued education in the field respective to their service level.
• All other duties as assigned by Clinical Director/Program Director/Site Director/COO.
• Family Coordinator Duties And Responsibilities - Inpatient Services Specific
• Responsible for contacting the insurance company for authorization, as needed.
• Utilize walkie-talkie as campus responders.
• Respond to codes as necessary.
• Coordination of aftercare services, appointments, and referrals.
• Facilitation of identified groups and milieu activities as assigned.
• Participation in MDT meetings to support patient care coordination.
• Assistance with monitoring patient observation checks, as needed.
• Completion of required documentation, including: consents/releases, Group Notes, Progress notes, Contact logs.
• Supporting patients in crisis through verbal de-escalation, 1:1 monitoring, or crisis/safety planning, as requested.
• Attendance in supervision and staff trainings.
• Request extensions after 90 days of treatment if needed.

Qualifications

• High School Diploma or GED, preferred.
• Associate's degree in human services, preferred.
• One-year experience in substance use treatment and/or mental health field.
• CPR Certification, preferred.
• Personal lived experience in mental health and/or substance use recovery.
• Experience working with families impacted by mental health and/or substance use recovery.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Company paid CEU Trainings w/ Education days to complete CEU's
• Free meals at select programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)