Family Service Client Representative

Qualifications

• High School Diploma or GED
• Experience in social services preferred
• Working knowledge of community resources
• Ability to work with persons in emotional crisis and to work under stress
• Ability to develop and maintain a professional working relationship with clients and staff alike
• Valid New Mexico Driver’s License with a clean DMV record from the past three years
• Strong computer and office skills, including Word and Excel
• Bilingual preferred but not required
• Knowledge of Salvation Army policies and procedures
• Understanding and agreement with The Salvation Army’s evangelical and spiritual mission
• Able to respond to authority and work within a hierarchical chain of command structure
• Must be able to pass a criminal background check

Responsibilities

• Client Intake: Interview client to assess need
• Daily data entry and maintain client record
• Referrals as appropriate
• Preparation of daily, weekly and monthly reports as required
• Cookordination and networking with community providers and assist in maintaining community resources listings
• Input client data entry on Social Service software
• Work alongside other departments as needed (ie. ARP, etc)
• Assist in social services seasonal program (food & gift distribution, etc.)
• Assist in food bag preparation and distribution as needed
• Practice safety in all facets of job performance
• Keep work area clean and neat. Assist in maintaining general cleanliness of facility
• Other related duties as assigned