Client Service Representative

Job Description

Genuinely enjoys working with pet owners and helping them during the stress of a pet's illness.
Greet clients and pets by name.
Answer phones promptly and professionally using a multi-line phone system.
Foster collaborative relationships with other team members and departments.
Has excellent client communication skills with clients as well as communicating efficiently with team members.
Explain invoices to show value for the care provided, stating all services and products provided before the total.
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID.
Record the end of day financial balances, ensuring they are accurate.

Qualifications

• A high school diploma or equivalent required.
• Experience in customer service.
• At least one year of recent experience in veterinary practice, with increasing responsibilities.
• Familiarity with veterinary terminology and basic clinical procedures.
• Ability to work effectively in a fast-paced specialty hospital environment.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Strong communication and teamwork skills.
• Ability to follow directions and work independently when needed.
• Demonstrated compassion for patients and strong client service mindset.
• Fluent English speaking and reading required; multilingual candidates encouraged to apply.

About SCVIM

Southern Colorado Veterinary Internal Medicine and Oncology (SCVIM) is a leading specialty referral hospital serving Colorado Springs and surrounding communities. Our team is dedicated to providing advanced internal medicine, oncology, and critical care services while maintaining a compassionate, patient-centered approach. Our state-of-the-art facility includes advanced diagnostic and treatment capabilities such as ultrasound, video endoscopy, CT imaging, chemotherapy services, and comprehensive inpatient ICU care. We are committed to clinical excellence, collaboration, and continuous growth as a specialty referral center.

Benefits

• Health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending accounts (FSA).
• 401(k) retirement plan.
• Employee Assistance Program (EAP).
• Accrued paid time off (3 weeks annually).
• Uniform stipend.
• Competitive wages based on experience.
• VetBloom CE and training platform access.
• Growth and advancement opportunities across a specialty hospital system.