Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help us achieve this.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean, both inside and outside
Requirements
While not specified, candidates should have strong interpersonal skills, excellent communication skills, and the ability to handle multiple tasks efficiently. Previous experience in a healthcare setting is preferred but not required.
Qualifications
Not specified, but candidates should be able to work flexible hours and be available during weekends and evenings.
Skills
Not specified, but strong customer service skills, organizational abilities, and attention to detail are essential.
Benefits
Competitive compensation, medical/dental/vision coverage, and a comprehensive benefits package including paid vacation, 401(k), and employee pet discounts. Personal pet care discounts are also offered.
Pay
$15.00 per hour, with potential for growth based on performance.
Schedule
Flexible schedule, with availability during weekends and evenings.