Family Resource Support Coordinator

Located at Primary Children’s Hospital in Salt Lake City, UT. This position occasionally supports referrals and work at the Lehi Miller campus, though all related workflows are managed remotely via Epic.

About the role

Facilitates patient and family access to appropriate hospital and community resources. This position interacts heavily with both parents and clinical support staff and requires the ability to problem solve in a collaborative manner. Spanish speaking QBS certification is extremely helpful, but not required.

Schedule

• Full-Time (40 hrs/wk)
• Workable hours between 8:00am - 6:00pm, Monday through Friday
• 4 days a week in-person at Primary Children’s Salt Lake campus
• 1 work day allowed remote from home per week

Pay

Hourly rate: $22.98 - $35.00, dependent upon experience.

Responsibilities

• Coordinates with outpatient clinics and inpatient units as part of the Destination Services Team to offer families traveling from out of the area assistance with lodging, transportation, clothing, meal vouchers, and other hospital resources, as needed.
• Establishes and maintains interpersonal relationships; develops constructive and cooperative working relationships with others and maintains them over time.
• Maintains program materials including wayfinding information, community resources, travel/hotel information, and area attractions.
• Communicates with people outside the organization, representing the organization to community partners, the public, government, and other external sources to maintain a positive community presence and lasting relationship. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Leads the Family 2 Family Mentorship Program, which includes leading a steering committee of parent volunteers and staff. Additional duties include recruitment, screening, selection, training, and oversight of parent volunteers.
• Facilitates outreach efforts, hospital-wide presentations, and program reporting.

Requirements

• Customer service experience
• Demonstrated work experience in a healthcare environment
• Bachelor’s degree
• Experience working with parents or families of hospitalized children

Preferred Qualifications

• 3 years of work experience in a healthcare environment
• Bi-lingual (Spanish speaking)

Skills

• Computer literacy
• Resource management
• Customer service
• Communication
• Accountability
• Collaboration
• Public speaking
• Adaptability

Physical Requirements

• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors requiring verbal communication as well as hearing and understanding spoken information, needs, and issues quickly and accurately.
• Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy, including frequent computer use for typing and accessing needed information.

Benefits

Intermountain provides a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness, encompassing living healthy, happy, secure, connected, and engaged.