Family Partner

Child and Family Services, Needham, MA – ID: 12167-709 – Full‑Time/Regular – Riverside Community Care

About the role

Exciting opportunity to join our innovative and growing children's mental health program as a Family Partner! The Family Partner works in partnership with Intensive Care Coordinators to provide education, coaching/training and support to parents/caregivers of a youth receiving Wraparound services from the Community Service agency. We are proud to be the only Community Service Agency in Massachusetts providing services through an enhanced Wraparound Model, MiiWrap.

Responsibilities

• Establish and maintain strong relationships with families, serving as a consistent point of contact and source of support throughout the treatment process.
• Empower families to actively participate in the care planning and decision‑making processes, ensuring their voices and preferences are valued and incorporated.
• Work closely with other members of the CBHI team, including clinicians, care coordinators, and therapists.
• Facilitate communication and coordination among all involved parties to ensure seamless service delivery.
• Provide families with information and resources about available services, treatment options, and community supports.
• Serve as an advocate for families, helping them navigate complex systems and overcome barriers to accessing appropriate care.
• Utilize a strengths‑based approach to teach parents and caregivers effective strategies for managing challenging behaviors and promoting positive family dynamics.
• Collaborate with families to develop and enhance their coping skills and problem‑solving abilities.
• Maintain accurate and up‑to‑date documentation of all interactions, progress, and interventions according to program guidelines.

Skills

• Must be able to establish a rapport and work effectively with a diverse, multi‑cultural group of parents, children, family members and other program staff members.
• Understanding of child development and family issues that impact upon child/parent relationships.
• Ability to work independently as well as part of a collaborative team.
• Must have a valid Massachusetts driver’s license and reliable personal vehicle.
• Bilingual in English/Spanish preferred.

Qualifications

• Bachelor’s degree in human services field and one year of experience working with the target population, or Associate’s degree in human service field and one year experience working with children/adolescents/transition age youth, or high school diploma/GED and a minimum of two years experience working with children/adolescents/transition age youth.
• Experience or experience being a caregiver living with and caring for a child with significant needs, preferably a child or youth with mental health needs and/or neurodevelopmental needs.
• Must have experience in navigating any of the child and family‑serving systems and teaching family members who are involved with the child and family‑serving systems.

Benefits

• Comprehensive, high‑quality health, dental, and vision insurance options.
• Flexible Spending Accounts – both medical and dependent care.
• Twelve paid holidays.
• Separate accruals for vacation (increases with tenure), personal, and sick time.
• Tax‑deferred 403(b) retirement savings plan with employer match.
• Employee Assistance Plan / Travel Assistance Plan.
• Employee bonus for referrals resulting in hiring.
• Discounts to movie theaters, sporting, and entertainment events.
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee.

Pay

Pay Rate: $22.28/hour increase to $23.28 upon completion of CHW certification; additional $0.96 language differential available.

Schedule

Schedule: Full Time, 40 hours flexible hours between 8 a.m. - 8 p.m. to meet the needs of the families.