Family Partner

About the role

Join our innovative and growing children's mental health program as a Family Partner. You will work in partnership with Intensive Care Coordinators to provide education, coaching, training, and support to parents and caregivers of youth receiving Wraparound services. Riverside is the only Community Service Agency in Massachusetts providing services through an enhanced Wraparound Model, MiiWrap.

Responsibilities

• Establish and maintain strong relationships with families, serving as a consistent point of contact and source of support throughout the treatment process.
• Empower families to actively participate in care planning and decision-making, ensuring their voices and preferences are valued.
• Work closely with other members of the CBHI team, including clinicians, care coordinators, and therapists.
• Facilitate communication and coordination among all involved parties to ensure seamless service delivery.
• Provide families with information and resources about available services, treatment options, and community supports.
• Serve as an advocate for families, helping them navigate complex systems and overcome barriers to accessing care.
• Utilize a strengths-based approach to teach parents and caregivers effective strategies for managing challenging behaviors and promoting positive family dynamics.
• Collaborate with families to develop and enhance their coping skills and problem-solving abilities.
• Maintain accurate and up-to-date documentation of all interactions, progress, and interventions according to program guidelines.

Requirements

• Ability to establish rapport and work effectively with a diverse, multi-cultural group of parents, children, family members, and program staff.
• Understanding of child development and family issues that impact child/parent relationships.
• Ability to work independently as well as part of a collaborative team.
• Valid Massachusetts driver’s license and reliable personal vehicle.
• Bilingual in English/Spanish preferred.
• One of the following:
  • Bachelor’s degree in human services field and one year of experience working with the target population.
  • Associate’s degree in human service field and one year experience working with children/adolescents/transition age youth.
  • High school diploma/GED and a minimum of two years experience working with children/adolescents/transition age youth.
• Experience or lived experience as a caregiver living with and caring for a child with significant needs, preferably a child or youth with mental health and/or neurodevelopmental needs.
• Experience navigating any of the child and family-serving systems and teaching family members involved with these systems.

Pay

$22.28/hour, increasing to $23.28 upon completion of CHW certification. Additional $0.96/hour language differential available.

Schedule

Full-time, 40 hours with flexible hours between 8 a.m. - 8 p.m. to meet the needs of families.

Benefits

• Comprehensive, high-quality health, dental, and vision insurance options.
• Flexible Spending Accounts – both medical and dependent care.
• Eleven paid holidays.
• Separate accruals for vacation (increases with tenure), personal, and sick time.
• Tax-deferred 403(b) retirement savings plan with employer match.
• Employee Assistance Plan / Travel Assistance Plan.
• Employee bonus for referrals resulting in hiring.
• Discounts to movie theaters, sporting, and entertainment events.
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee.