Family Partner

Key Responsibilities

• Provide peer support to parents and caregivers
• Help families identify strengths and develop strategies to meet care plan goals
• Educate families on navigating child-serving systems such as DCF, DMH, education, and behavioral health
• Empower families by linking them to peer networks and support groups
• Connect families with both formal and community-based resources
• Foster a culturally responsive and inclusive environment
• Maintain accurate and timely documentation
• Collaborate with care teams and attend family planning meetings
• Actively engage in supervision and ongoing training

About the Role

BHNI is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We’re proud to be a mission-driven, values-based organization—and a Certified Great Place to Work. BHN is currently seeking a Family Partner to join our Community Service Agency (CSA) team to support parents and caregivers of youth with behavioral health needs.

Who You Are

• You have personal experience as a caregiver of a youth with special or behavioral health needs
• You have a High School diploma/GED and at least 2 years of experience working with children/adolescents/transition-age youth
• OR an Associate’s Degree and 1 year of relevant experience
• OR a Bachelor’s Degree and 1 year of relevant experience
• You are knowledgeable about navigating child and family-serving systems
• You have strong communication, organization, and interpersonal skills
• You are comfortable using electronic systems and documentation tools
• You are culturally responsive and value diverse lived experiences
• You have a valid driver’s license and access to a reliable vehicle
• Bilingual - fluent in English and Spanish (Preferred)

What We Offer

• A supportive and collaborative work environment
• Extensive training in Wraparound principles and peer support models
• Opportunities for personal growth and professional development
• Generous PTO and paid holidays
• Health, dental, and vision insurance
• 403(b) retirement plan
• Mileage reimbursement
• Flexible scheduling to promote work/life balance