Family Partner

Essential Duties & Responsibilities

• Contacts pregnant women, interconception women, and families of children under the age of three to assess risk factors.
• Provides information and links to programs and resources to address identified risk factors.
• Serves as a key connector for high-risk families of newborns to home visiting services and supports.

Specific Activities

• Accurately conducts the intake process with families for initial identification of service referral.
• Verifies completion of a risk screen or referral.
• Attempts to contact clients to assess their service needs.
• Follows up to ensure referrals are received and services are provided.
• Provides immediate referrals to community resources for families with emergent needs.
• Refers families to other community and parenting services as needed.
• Provides relevant information to clients about breastfeeding, health care options, parenting education, preventative health education, and child development.
• Maintains participant records in accordance with program and funding source requirements.
• Maintains regular contact with home visiting agencies.
• Participates in continuous quality improvement activities.
• Maintains confidentiality of children, families, and other records and information.
• Participates in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary.

Education and/or Work Experience Requirements

• Bachelor’s degree in public health, social work, health education, early childhood development, or a related social science field with two years of related work experience preferred.
• AA degree with strong customer service skills, experience with social services or public health/maternal child health field preferred.
• Ability to speak Spanish is a plus.

Additional Eligibility Qualifications

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work flexible traditional and nontraditional hours.
• Ability to establish and maintain effective working relationships with Coalition partner agency staff and the general public.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of resources for families.
• Ability to connect with and interact effectively with culturally diverse families.
• Ability to work with families in a non-judgmental and respectful manner.
• Ability to communicate effectively with multiple community partners and medical providers.
• Ability to use good judgment and make independent decisions with clear and professional boundaries.
• Professional appearance and demeanor.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.
• Must be able to communicate effectively and be a team player at the Coalition.
• Must be able to commit to the Coalition vision and be passionate about its mission.
• Requires reliable transportation as travel is required, valid driver’s license, good driving record and automobile insurance.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state and local standards.
• Must be able to travel to alternate locations.
• Required to sit, stand, walk, speak and hear while performing the duties of this job, regularly.
• The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.
• Lifting/carrying up to 25 pounds.