Family Care Coordinator - Chattanooga

About the role

Tennessee Donor Services (TDS) is seeking a dynamic and enthusiastic Family Care Coordinator to join our team and save lives through organ donation. This role involves working with organ donor families, hospital personnel, physicians, and other TDS team members to facilitate the donation process. The primary work environment is in hospitals throughout the Chattanooga area and across Tennessee.

Family Care Coordinators (FCCs) support and educate the potential donor’s next-of-kin regarding donation options. They assess family dynamics and understanding of the patient’s prognosis to aid in the donation process, acting as both an advocate for donation and a resource to the donor’s family.

About Tennessee Donor Services

Tennessee Donor Services is a designated organ procurement organization (OPO) and a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list, operating organ procurement and tissue recovery organizations in California, New Mexico, and Tennessee. Our mission is to maximize the gift of life through organ and tissue donation while maintaining close ties to local communities. We are committed to diversity, equity, and inclusion.

Responsibilities

• Determine family dynamics and assess the family’s understanding of the patient’s prognosis to initiate the donation discussion.
• Initiate the donation discussion and authorization process for potential organ and tissue donor families before, during, and after death declaration.
• Provide families with detailed information required for legal informed authorization for anatomical donation.
• Respond on-site independently or with assigned staff to hospital referrals within designated timeframes per policy.
• Communicate with attending physicians and healthcare teams to establish rapport and ensure a collaborative approach for donation discussions.
• Obtain authorization for donation per UAGA and verify appropriate medical and legal documentation.
• Visually assess donors, interpret charts, document information, and communicate findings.
• Collaborate with hospital and medical staff to provide families with accurate and timely information about the patient’s clinical course.
• Maintain communication with hospital staff and physicians regarding the family’s understanding of the prognosis and act as a family advocate.
• Provide education to hospital staff about authorization, family care, and the donation process.
• Perform other duties as assigned, with responsibilities potentially affected by increased donor activity.

Requirements

• Bachelor’s degree.
• 2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid driver’s license with the ability to pass MVR underwriting requirements.
• Ability to obtain hospital badges and EMR access from all DCI Donor Services hospital partners.
• Proof of COVID-19 vaccination or first dose by potential start date.

Schedule

The Family Care Coordinator will work 15 days per month and be on call for periods of up to 24 hours.

Benefits

• Up to 184 hours of PTO in the first year.
• Up to 72 hours of sick time in the first year.
• Two medical plans (PPO or HDHP), dental, and vision coverage.
• 403(b) plan with matching contribution.
• Company-provided term life, AD&D, and long-term disability insurance.
• Wellness program.
• Supplemental insurance benefits (e.g., accident coverage, short-term disability).
• Discounts on home, auto, renter, and pet insurance.
• Cell phone discounts through Verizon.