Family Care Coordinator

Key Responsibilities

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interpret charts, document information and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process and donation process.

Qualifications

• A bachelor’s degree
• 2 – 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
• Knowledge of medical and legal principles of authorization, donor evaluation, and management
• Exceptional teamwork, communication, and conflict management skills
• Valid Driver’s license with ability to pass MVR underwriting requirements