Family Care Coordinator - Nashville

About the role

Tennessee Donor Services (TDS) is seeking a Family Care Coordinator to support and educate potential donor's next-of-kin regarding donation options. This role involves working with organ donor families, hospital personnel, physicians, and other TDS team members to facilitate the donation process.

Responsibilities

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration.
• Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interprets charts, documents information, and communicates findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process, and donation process.
• Performs other duties as assigned.

Requirements

• A bachelor’s degree
• 2-4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
• Knowledge of medical and legal principles of authorization, donor evaluation, and management
• Exceptional teamwork, communication, and conflict management skills
• Valid Driver’s license with ability to pass MVR underwriting requirements

Qualifications

• Ability to obtain Hospital Badge and EMR Access from all DCI Donor Services Hospital partners
• New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination

Benefits

• Up to 184 hours of Paid Time Off (PTO) your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

Pay

Competitive compensation package including up to 184 hours of PTO your first year, up to 72 hours of Sick Time your first year, two medical plans (your choice of a PPO or HDHP), dental, and vision coverage, a 403(b) plan with matching contribution, company provided term life, AD&D, and long-term disability insurance, wellness program, supplemental insurance benefits such as accident coverage and short-term disability, and discounts on home/auto/renter/pet insurance and cell phone discounts through Verizon.

Schedule

The Family Care Coordinator will work 15 days per month and be on call for periods of up to 24 hours.