Care Coordinator, Safety Net (Nashville, TN)

About the role

Mental Health Cooperative, Inc. (MHC) is a rare and special place where outstanding company culture is intentional. Clients and associates are treated the same, as equals. Founded in 1993, MHC serves individuals with severe and persistent mental illness and now also provides services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Based out of Nashville, MHC operates satellite offices in various communities.

Responsibilities

• Provide care coordination to consumers in Safety Net services.
• Continual assessment of consumer’s mental health treatment needs.
• Aid in referrals and advocacy for consumers.
• Ensure consumer’s psychiatric needs are planned for and coordinated.
• Facilitate education on psychiatric diagnosis and treatment options.
• Respond to urgent/crisis consumer needs.
• Involvement of family members and friends to help consumers access Safety Net services.
• Coordinate efforts with all staff and Safety Net nurse and providers.
• Assist consumers with applying for entitlements as needed.
• Assist with Safety Net documentation.
• Assist consumers with transportation for safety net appointments.
• Keep consumer record updated with current address and coverage information.
• Help consumers with application and renewal requirements for Safety Net coverage.
• Treat consumers and co-workers with respect.
• Develop and maintain community relations through prompt follow through with contacts.
• Meet productivity standards set forth in the Agency’s policies and procedures.

Requirements

• Bachelor’s Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
• Candidates with a bachelor’s degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Personal Automobile Insurance.

Qualifications

• Team Oriented.
• Attend and participate in team meetings.
• Aware of role they play on the team.
• Recovery Focused.
• Individualized service plans.
• Progress notes reflect quality service.
• Tolerance/patience to work through barriers.
• Side by side philosophy.
• Comfort providing in home and community visits, when necessary.
• Time Management/Organization.
• Meet deadlines.
• Prepared for meetings.
• Assessments and service plans are completed timely.
• Progress notes are entered timely.
• Plan for time off.
• Prioritize well.
• Self-Disciplined.
• Flexible.
• Integrity and Trust.
• Honesty.
• Professionalism.
• Dependability.
• Strong follow-through.
• Approachability.
• Engagement skills.
• Crisis management skills.
• Ability to give and accept feedback.
• Ability to work with other departments.
• Understanding and empathy.
• Good listener.

Skills

• Effective communication skills with primary age group(s).
• Effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer’s level of care.
• Timely, thorough, and professionally documented progress notes.
• Clear, measurable goals/training steps in treatment plans relevant to the consumers unique needs.
• Timely and accurate assessments completed (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Effective communication skills with supervisor, team members and other agency employees.

Benefits

• Medical Insurance/Prescription Drug Coverage.
• Health Savings Account.
• Dental Insurance.
• Vision Insurance.
• Basic Life and AD&D Insurance.
• Short- & Long-Term Disability.
• Supplemental Life Insurance.
• Cancer Insurance.
• Accident Insurance.
• Critical Illness Insurance.
• 403b - Retirement Plan.
• Calm App for medication and mental health.
• Gym membership discounts.