Fairfax Animal Hospital - Client Service Representative

About the role

Fairfax Animal Hospital in Falls Church, Virginia, was founded in 1945 by beloved Dr. Jerry Goldfarb and continues to be a leader in animal care. The hospital recently expanded its services to include urgent care, offering comprehensive care for companion animals. Fairfax Animal Hospital prides itself on providing high-quality mentorship and welcomes both new and experienced veterinary professionals.

Responsibilities

• Greet clients and patients warmly and professionally
• Schedule appointments and procedures accurately using ezyVet
• Keep the front desk and lobby clean, organized, and welcoming
• Absorb and respond to emails with clarity, empathy, and efficiency
• Assist clients with check-in and check-out, review invoices, and process payments
• Help update and manage client records with attention to detail
• Work collaboratively with the team to ensure smooth daily operations
• Perform end-of-day reporting and payment reconciliation

Requirements

• A kind, respectful communicator who is confident and calm under pressure
• Strong organizational skills and a keen eye for details
• Prior customer service experience — veterinary or medical is a plus
• Experience with ezyVet is helpful, but not required
• A professional appearance and demeanor

Qualifications

• Someone who values diversity, inclusion, and being part of a truly supportive team

Skills

• Excellent communication skills
• Attention to detail
• Organizational skills
• Customer service experience
• Experience with ezyVet (optional)

Benefits

• Competitive compensation based on experience
• Full or part-time scheduling options
• Health insurance for eligible team members
• A collaborative, friendly work environment that supports growth and individuality
• A team that takes care of each other — and loves what we do

Pay

Competitive compensation based on experience

Schedule

Full or part-time scheduling options