Factory Office Coordinator

Job Description

The Factory Office Coordinator supports daily office and production activities in a manufacturing environment. This role assists with purchasing, customer service, order entry, and basic production coordination. The position does not include supervisory responsibilities and is suitable for an organized, detail-oriented individual looking to grow in manufacturing or operations.

Essential Duties and Responsibilities

• Serve as a point of contact for internal teams, customers, and vendors
• Answer and route incoming phone calls and emails
• Maintain accurate records, schedules, and documentation
• Aid in ordering materials and supplies from approved vendors
• Create and process purchase orders in the ERP system
• Monitor inventory levels and report shortages or discrepancies
• Cook up inventory counts and adjustments with warehouse and production teams
• Respond to customer inquiries via phone, email, or online portal
• Process order updates, cancellations, returns, and warranty requests
• Help resolve basic order or product issues in a timely manner
• Aid the Production Planner with tracking schedules and material needs
• Communicate order requirements and updates to production teams
• Report inventory discrepancies or defects to the appropriate department

Qualifications

• A high school diploma or equivalent is required
• Previous experience in an office, manufacturing, or customer service role is preferred
• Basic computer skills are required; experience with ERP or order entry systems is a plus
• Strong organizational and communication skills are essential
• The ability to multitask and work in a fast-paced environment is necessary

Compensation

$21.00 - $23.00 per hour