Operations Coordinator

About the role

The Multi Unit Operations Coordinator will be a key part of the Y7 team in their mission to deliver a best in class experience by: expertly managing their home studios, leading their team and providing excellent customer service. This integral role supports the Company as the in-studio leadership; acting as a role model and providing direction and support to in-studio staff. This person is in alignment with company values and is confident multi-tasking, troubleshooting, and making decisions.

Job Duties

• Team Leadership
• Manage Studio Associate schedules and ensure compliant timekeeping for bi-weekly payroll for two or more studios
• Create an empowering work environment where team members can develop professionally and personally, leading with respect and empathy
• SOURCE AND RECRUIT top talent aligning with Y7 mission, vision, values and goals
• Onboard new team members setting clear expectations ensuring team members for multiple locations are set up for success
• Deliver effective training, development, feedback and performance management directly to Studio Associates for multiple locations
• Ensure shift productivity for multiple locations of all team members, including consistent cleanliness of the studio and being present and available to all staff
• Oversee Studio Associates shift coverage and subbing needs (at designated studio locations,) helping secure coverage in emergency situations and ensuring Humanity is up to date for multiple locations
• Communicate updates to the team regarding their work schedules in relation to changes due to season, holidays, events, etc. including special pay for holidays
• Create a marketing plan for community events to drive awareness and sales for each locations
• Systems Operations
• Create and update location-specific class schedules in Mindbody for multiple locations
• Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately
• Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience for multiple locations
• Schedule and approve staffing schedules/updates in Humanity for multiple studio locations, including Studio Associates, Cleaning Staff, and Instructors (if needed)
• Oversee the Studio and Cleaning Associates permanent schedules and ensure compliant timekeeping for biweekly payroll
• Communicate any staffing updates and needs to the People Team
• Use Y7’s internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
• Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed for multiple locations
• Studio Operations
• Tracking key performance metrics for multiple studios and collaborating on action plans for improvement
• Ensure multiple locations are stocked with all necessary supplies
• Work as a team with Studio Lead, Studio Associates and Instructors to facilitate smooth and successful class check-ins
• Provide support and delegate tasks to other team members in daily needs and projects
• Flexible to work day, evening, and/or weekend hours, as needed
• Available for Emergency front desk shift Coverage with separate hourly pay including bonus compensation for shifts picked up on scheduled day off
• Uphold company policies and procedures and approach all situations with respect and empathy
• Maintain the Y7 brand aesthetic, energy and culture
• Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
• Professionally and impartially manage conflict and find solutions that align with company values for multiple studio locations
• Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
• Manage studio retail receiving, inventory, and merchandising for multiple locations
• Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathrooms, and laundry

Pay

The pay range for this role is: 67,600 - 67,600 USD per year (NYC) 66,560 - 66,560 USD per year (CA)