Facility Operations Manager

About the role

The Facility Operations Manager oversees the planning, evaluation, and operational needs of all events and activities, including facility conversions, custodial services, and maintenance. This role requires a flexible schedule and availability outside of normal business hours to respond to HVAC alarms, including evenings, weekends, and holidays, often exceeding 40 hours per week based on event demands.

Responsibilities

• Oversee all operational areas of the facility, including plumbing, electrical, HVAC, snow removal, and other building systems.
• Hire, train, schedule, supervise, and evaluate skilled and semi-skilled workers for event setup, operation, teardown, maintenance, and custodial services.
• Perform daily preventative maintenance and repairs on building systems, including carpentry, minor electrical, plumbing, painting, and refrigeration.
• Maintain a safe, organized, and clean work area.
• Manage inventory of equipment, custodial, and event supplies.
• Develop and follow preventative maintenance plans.
• Conduct daily inspections of the facility’s physical condition and make necessary repairs.
• Maintain strong relationships with vendors and facility users.
• Efficiently schedule HVAC and lighting systems to meet event and operational needs.
• Maintain public areas, service corridors, and storage rooms in a clean, safe, and efficient manner.
• Familiarize yourself with custodial procedures, including MSDS, equipment, chemical usage, and personal protective equipment.
• Integrate conversion and maintenance activities with customer service and programming.
• Monitor expenses and prepare budgets for labor, consumables, major repairs, maintenance, and custodial activities.
• Maintain relationships with contractors, fire inspection, elevator, and sprinkler agencies to ensure code compliance and resolve maintenance concerns.
• Assign work projects to staff and provide directions to improve methods and productivity.
• Analyze event information to meet users’ equipment and service needs, prepare staff schedules, and develop work plans for setup, operation, and teardown crews.
• Recommend building modifications, updated equipment, or procedural changes to maximize energy efficiency.
• Establish and execute preventive maintenance on all equipment and systems, carrying out repairs as needed.
• Develop and maintain records and reports, including equipment inventories, accident/damage reports, monthly expenses, activity reports, and personnel records.
• Assist the Executive Director in creating a Capital Needs Assessment and long-range planning for venue and equipment updates.
• Perform snow removal from doorways and walkways, and spread ice-melting materials.
• Oversee maintenance activities to ensure they are executed safely and professionally.

Core Competencies

• Customer Focus: Dedicated to meeting and exceeding the expectations of internal and external customers.
• Integrity and Trust: Widely trusted, truthful, and respectful of others; admits mistakes and keeps confidences.
• Communication: Exhibits courteous, respectful, and non-defensive communication; presents information clearly and understandably.
• Teamwork: Works cooperatively with others to accomplish joint tasks and common objectives; contributes to a positive work environment and fosters collaboration.

Supervisory Responsibilities

• Directly supervise part-time employees in the Operations Department.
• Carry out managerial responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems.

Requirements

• Two-year degree or two years of experience in building conversion activities and mechanical repair. Other combinations of training/experience demonstrating the necessary knowledge, skills, and abilities will be considered.
• Ability to communicate effectively both orally and in writing.
• Thorough knowledge of methods, practices, equipment, and machinery used in facility maintenance, setups, operation, and teardowns.
• Knowledge of safety programs and ability to execute them.
• Basic knowledge of business management practices and procedures.
• Considerable knowledge of plumbing, heating, ventilation, and other mechanical, electrical, and building systems.
• Working knowledge of occupational hazards and necessary safety precautions.
• Ability to operate a forklift, scrubber, and other standard tools and equipment.
• Ability to hire, supervise, and train staff.
• Ability to develop budget recommendations and maintain records of event labor costs.
• Proficiency in using standard computer systems for building (HVAC, fire, etc.) and administrative (word processing, spreadsheets, etc.) purposes.
• Ability to work with minimal supervision, establish priorities, and prepare budgets.

Qualifications

• Current, valid driver’s license.
• Boiler’s, HVAC, or other skilled license or training is a plus.
• Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively and courteously with lessees, user groups, their representatives, and the public.
• Proficiency in English (speaking and understanding).
• Ability to perform basic mathematical operations (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals.
• Ability to compute rates, ratios, percentages, and interpret bar graphs.
• Ability to apply mathematical concepts using Excel spreadsheets, calculators, or cash registers.
• Strong reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to maintain composure in a fast-paced environment with multiple tasks and stimuli.

Physical Demands

• Regularly required to stand, reach with hands and arms, climb or balance, walk, sit, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Flexible work hours, including nights, weekends, and holidays.
• Ability to work varied schedules under diverse conditions and meet stringent time schedules.

Work Environment

• Frequently exposed to moving mechanical parts and high, precarious places.
• Occasionally exposed to fumes, airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock, and vibration.
• Moderate noise level in the work environment.