Facility Manager - Residential Parking Operations

About the role

The Facility Manager ensures safe and efficient parking operations while delivering service that exceeds customer and client expectations. This role assists the Operations Manager in all aspects of operating the parking facility, including staff management, revenue control, safety, and client relations.

Responsibilities

• Assist in the supervision of location staff, including delegating, coaching, developing, monitoring performance, and ensuring compliance with company standards.
• Support the Operations Manager with hiring, onboarding, scheduling, and training new employees.
• Act as a point of contact for the client or Property Manager; attend location meetings and respond to client requests to maintain a strong working relationship.
• Monitor maintenance of the facility and associated premises to ensure the garage/lot is clean, safe, and maintained to standards; supervise ongoing maintenance projects for quality and timely completion.
• Assist in supervising ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
• Support the Operations Manager in preparing daily, weekly, and monthly operating reports as required.
• Fill in to provide coverage for front-line positions as needed.
• Use respectful communication to assist guests with questions, problems, and concerns; address escalated concerns from guests.
• Respond immediately to reports of accidents, incidents, or safety concerns.
• Communicate professionally at all times with guests, clients, and teammates.
• Perform other duties as assigned; responsibilities may change with or without notice.

Requirements

• At least 18 years of age.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in account management and revenue collection.
• Previous supervisory experience.
• Parking industry experience preferred.
• Authorized to work in the United States; must provide documentation verifying eligibility as required by the Department of Homeland Security.

Benefits

If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).