Facility Manager Operations & Service Delivery

What this job involves

Lead the delivery of best-in-class facilities management (FM) operations across a retail banking portfolio by developing, documenting, and implementing standardized processes that drive consistency, compliance, and operational efficiency. This role partners closely with the Facilities Management (FM) team and broader business stakeholders to align operational execution with financial objectives, service contracts, regulatory requirements, and health and safety standards—while continuously improving performance through structured training and measurable outcomes.

What your day-to-day will look like

• Develop, document, and implement standardized operating procedures (SOPs) across the facilities management program to ensure consistent execution, regulatory compliance, and scalable operational efficiency.
• Partner directly with the FM team and retail banking operations stakeholders to align priorities, strengthen collaboration, and translate business needs into effective and efficient facility management solutions.
• Drive operational efficiency initiatives by optimizing workflows, reducing redundancies, and ensuring consistent application of best practices across the portfolio.
• Deliver a seamless client experience by serving as a key interface between facilities management and the real estate organization, ensuring processes are clearly understood, adopted, and executed.
• Design and deliver training programs to enable FM teams and vendors to effectively implement processes, reinforcing safety, compliance, and service excellence.
• Establish and monitor KPIs and performance metrics to evaluate process effectiveness, support data-driven decision-making, and drive continuous improvement.
• Oversee facility operations and maintenance programs, including inspections, preventive maintenance, and emergency response, to protect asset value and ensure uninterrupted branch operations.

Desired or preferred experience and technical skills

• Facilities Management Operations: Strong understanding of retail banking environments as facilities management operations, with the ability to translate operational needs into structured FM processes and execution standards.
• Client & Stakeholder Partnership: Proven ability to collaborate with FM teams and business partners while developing documentation and presenting operational performance and recommendations to leadership.
• Financial & Operational Efficiency: Experience managing budgets, analyzing performance, and driving cost efficiencies through process improvement within facilities management programs.
• Process & Continuous Improvement: Demonstrated expertise in process standardization, implementation, and performance measurement to enhance FM service delivery and achieve operational efficiency at scale.