Facility Coordinator

What this job involves

• Plan, schedule, coordinate, and assign all frequency and work type maintenance activities using industry and client best practices.
• Communicate KPI and SLA requirements in a timely manner, partner to identify service delivery improvements and savings, and manage third-party contractors and vendors with respect to work order completion.
• Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties while assisting in meeting or exceeding Site KPIs.
• Cultivate and maintain positive working relationships with client representatives and service providers at each assigned property.
• Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality, acting as an interface with clients and sites remotely.
• Ensure appropriate and prompt follow-up with customers, technicians, and vendors.
• Interface with vendors by providing direction and information to facilities staff and service providers as required to ensure excellent coordination and execution of work within client environments with minimal disruption, including vendor coaching on Corrigo.
• Manage the JLL Corrigo work order process, systems, and associated data continuity as it relates to central and facility management, reporting, and maximizing Corrigo capability.
• Oversee proper system use and configuration to meet internal and client objectives while managing operations to mitigate operational risk.
• Support the development and production of monthly, quarterly, annual, and ad-hoc account reporting, including work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting, and training.
• Coordinate special events, meeting reservations, and conference room scheduling for clients and JLL teams.

Minimum Requirements

• 3-4+ years' experience with facilities management and managing CMMS / work order applications
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Able to maintain professionalism under stressful situations
• Able to plan and manage work under time constraints
• Able to multitask and work without direct supervision
• Proficient in MS Office with strong written, verbal, and people skills
• Strong organizational skills and collaborative style
• Proficiency at Excel Spreadsheets with capability of customizing administrative reports
• Willingness to be on call on a rotating schedule on nights, weekends, and holidays to answer emergency-related calls from stores and technicians