Service Coordinator

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technician’s schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Aid field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Qualifications

• Experience using Microsoft Office Suite
• Experience in the door industry is a plus but not required
• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Must have good time management skills, be organized, and the ability to multi-task
• Represent the company in a professional manner

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Pay

Compensation is competitive and is determined based on experience and qualifications.

Schedule

The schedule is flexible and may vary based on the needs of the company and the location.