Facilities Support Officer

About the role

The Donkey Sanctuary is an international animal welfare organisation focusing on improving the lives of donkeys worldwide. This role involves supporting the management of premises, buildings, plant, and equipment, including security, maintenance, and all other EFM soft services.

Responsibilities

• Ensure site security by following charity policies and procedures, patrolling property, securing and accessing points regularly.
• Act as the first point of contact for EFM issues and emergencies outside of working hours, escalating issues and emergencies according to the Charity Issues and Emergencies Support Guidance.
• Undertake CCTV monitoring.
• Manage and assist with door entry systems including keys and padlocks.
• Respond to activated intruder alarms, investigate and report causes.
• Provide professional operational support for onsite services such as security, parking, escorting external contractors, assisting with deliveries, and other facility operational requirements.
• Respond to emergency situations and other urgent issues involving the safety and security of premises, staff, and visitors, providing necessary assistance in a professional and calm manner.
• Carry out frequent facility assessments, escalating any concerns (general lighting, window fasteners, heating, fire doors issues etc.).

Requirements

• A good understanding of all aspects of security, including site security and personal safety.
• Able to respond appropriately to emergencies or urgent issues as they arise, using initiative to problem solve in a professional and calm manner from learnt experience and make good decisions under pressure.
• Strong written and verbal communication skills.
• Competent record keeping skills – able to provide accurate and timely reports on incidents, security checks, and PPM inspection and testing.
• A working knowledge of the principles of Health & Safety and/or Fire Safety as they apply to the workplace and the implementation of safe systems of work.
• Manage and maintain personal safety by ensuring regular welfare checks are carried out.
• Competent IT Skills.
• Full, current and valid UK driving licence.

Qualifications

No specific qualifications are mentioned, but a good understanding of security and related areas is expected.

Skills

• Security awareness and response to emergencies.
• Effective communication and record-keeping skills.
• IT proficiency.
• Personal safety management.

Benefits

Includes competitive pension, life assurance, 31 days holiday (rising to 34 with each full year of service), wellbeing team, recorded Pilates and Yoga classes, long service awards, healthshield plan, access to a 24/7 GP and counselling service, free parking, subsidised restaurant and shop, and the opportunity to work part-time 16.30-21.30, 4 days on, 4 days off with flexibility to work alternative work patterns.