Facilities Support Specialist

Position Summary

The Facilities Specialist is a senior-level dispatch role responsible for stabilizing store performance following refresh, construction, and major equipment installations across a large, multi-state retail portfolio. This position manages high-impact service issues with a focus on revenue-critical equipment, chronic repair resolution, vendor performance, and post-construction readiness to ensure safe, reliable, and fully operational store environments.

Responsibilities

• Provide advanced facilities support for stores during the first 60–90 days following refresh, remodel, or major equipment installation
• Serve as primary coordinator for post-construction stabilization, ensuring all facility and equipment issues are quickly identified and resolved
• Manage complex or high-impact service issues requiring multi-trade coordination across vendors, field technicians, and internal teams
• Act as escalation point for chronic or repeat equipment failures, driving timely resolution and long-term corrective action
• Coordinate rapid response and resolution for revenue-impacting equipment outages, including refrigeration, HVAC, and foodservice equipment
• Partner with Construction and Operations to ensure smooth turnover of refreshed and newly built stores, including punch list completion and issue tracking
• Validate asset setup, warranty coverage, and vendor assignments in CMMS systems to ensure accurate service and billing processes
• Monitor vendor performance, enforce accountability, and escalate service quality or response issues as needed
• Support uptime and performance of key foodservice and beverage programs through proactive coordination and follow-up
• Maintain detailed case tracking and documentation for escalated issues, post-construction stores, and recurring failures
• Identify trends in repeat repairs or systemic failures and provide recommendations for corrective action and process improvement
• Collaborate with leadership, construction, planned services, and field teams to improve service delivery, reduce repeat issues, and enhance overall store reliability

Requirements

• Minimum Education: High School or GED
• Preferred Education: Bachelor’s degree or related experience
• Minimum Experience: 5–10+ years in facilities maintenance coordination, field service operations, or vendor management. Advanced troubleshooting and problem-solving
• PREFERRED EXPERIENCE: Experience supporting multi-site retail, convenience store, restaurant, or similar high-volume environments preferred. Strong knowledge of HVAC, refrigeration, and foodservice equipment highly desirable. Experience working with CMMS platforms such as ServiceChannel or similar systems preferred. Proven experience managing vendors and escalations across multiple regions
• Licenses/Certifications: N/A
• Soft Skills: Advanced troubleshooting and problem-solving ability, strong vendor management and negotiation skills, ability to manage multiple high-priority issues simultaneously, excellent communication and cross-functional coordination skills, data-driven mindset with ability to identify trends and root causes, high sense of urgency and ownership, strong organizational and follow-up discipline

Additional Info

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.