Facilities Support Clerk

About the role

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

• Enter work orders in the system for multiple locations for maintenance and general repairs for all call center locations
• Review and dispatch work order requests to appropriate person/vendor in timely manner
• Provide support to facilities management, contractors, and vendors
• Ensure phones are covered at all times
• Assist with weekly vendor inspections as needed
• Assist with coordination of tenant events with vendors as needed
• Prepare and distribute internal and external correspondence (including occasional dictation, meeting minutes, memos, updates to reports, etc.)
• Review and distribute incoming mail as well as collect and route outgoing mail
• Assist in the preparation and distribution of various routine and specialized reports or presentations as needed
• Provide support for the entire department as needed

Qualifications

• Administrative and clerical procedures and systems
• Working knowledge of Microsoft Office products, Word, Excel, Outlook, Power Point, Access, and Project
• Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day duties
• Ability to make routine arithmetic computations and tabulations with speed and accuracy
• Ability to multi-task and meet tight deadlines
• Ability to speak effectively with customers or employees
• Ability to work independently with limited supervision
• Excellent grammar, spelling, and proofreading skills
• Excellent oral and written communication skills
• Excellent organizational skills
• Using basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)
• General understanding of building and construction terms preferred

Work Experience & Education

• 0–2 years previous office experience required
• High School Diploma or equivalent required
• Associate’s Degree preferred

Additional Knowledge And Skills

• Working effectively within an AI-enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI-assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

Compensation

Competitive pay and bonus eligibility.