Facilities Support/Assistant Driver

About the Role

Joyland Roofing is looking for a Residential Roofing Consultant to help homeowners through the roofing process with clear communication, honest guidance, and quick follow-through. Our purpose is simple: to transform the customer experience in the roofing industry. This role is responsible for taking assigned residential leads through consultation, inspection, estimating, follow-up, and project handoff.

You’ll help customers understand their options, provide accurate quotes, create full-scope work orders for sold jobs, and work with the production team to help each project finish well.

Responsibilities

• Respond to customer inquiries quickly and professionally
• Show up on time and prepared for scheduled appointments
• Inspect roofs and gather the details needed for accurate estimates
• Send finalized quotes within 2 to 3 days after inspection
• Follow up consistently by phone, text, and email
• Set clear expectations so customers always know the next step
• Follow Joyland’s residential sales process and checklists
• Create clear, complete work orders for sold jobs
• Work with the production team to support a smooth project handoff
• Stay involved after the sale to help make sure the work is completed with quality and care
• Continue learning about roofing, products, sales, and the industry

Qualities We Look For

• Friendly, proactive, and relationship-driven
• Organized and able to manage multiple leads at once
• Quick to communicate and follow through
• Comfortable talking with homeowners
• Detail-oriented when inspecting, estimating, and preparing work orders
• Teachable and eager to improve
• Motivated to hit goals without becoming pushy or salesy
• Team-focused and willing to own problems when they come up

Our Values

• Excited to Serve: Helping, caring, and putting others first.
• Acts Humbly: Listening well, owning problems, and staying team-focused.
• Goes the Extra Mile: Being proactive, committed, and focused on doing the job right.
• Eager to Learn: Staying teachable, open-minded, and willing to lean into challenges.

Performance Expectations

• Responding to all customer inquiries within 12 hours
• Responding to text messages within 1 hour
• Returning phone messages within half a day
• Keeping Sales Dashboard numbers on track
• Reaching annual sales goals
• Maintaining strong quote close rates
• Meeting company gross profit expectations
• Looking for appropriate opportunities to quote related work when it benefits the customer

Schedule

This role requires flexibility, especially during the busy season. Roofing Consultants should expect to work 50+ hours per week during peak times. Time off is generally best taken during slower seasons, and active leads should be handled responsibly before disconnecting.

Why This Role Matters

Homeowners are trusting us with one of the most important parts of their home. Your job is to make that process feel clear, organized, and cared for from the first call to the finished roof.