Facilities Operations Specialist

About the role

The Facilities Operations Specialist is responsible for owning and delivering end-to-end facilities operations, vendor management, and operational support functions. This role provides advanced operational oversight, ensuring service delivery meets defined KPIs and SLAs while maintaining high standards of customer service, compliance, and efficiency.

Responsibilities

• Operate facilities vehicles and equipment, including a box truck and electric pallet jack, to support material movement, deliveries, and logistics operations
• Manage on/off boarding administration for United States and Canada
• Manage the end-to-end procurement process for facility maintenance and supplies, from creating purchase requisitions and purchase orders (POs) to attaching invoices for payment processing within SLA timelines
• Manage and resolve customer inquiries, concerns, and service requests
• Manage and oversee vendor performance for service and repairs of equipment
• Administer company applications including FAMIS360, Releezme (locker maintenance), Cove, and Fitness on Demand
• Perform and document monthly AED readiness checks with 100% compliance and accurate reporting in the required portal
• Oversee event set-ups and resets to ensure alignment with business requirements and service standards
• Process incoming and outgoing mail, including international shipments, using 2ship system

Qualifications

• High school diploma or a General Equivalency Diploma (GED) required
• Associates or Bachelors degree in facilities management, building, business or other related field preferred

Key Competencies

• Communication Proficiency (oral and written)
• Customer Focus
• Initiative
• Sense of Urgency
• Multi-Tasking
• Detail Oriented
• Financial Knowledge
• Time Management Skills
• Team Orientation