Facilities Operations Specialist

Sargent Manufacturing, a market leader in commercial door hardware, serves commercial construction, institutional, and industrial markets. Our product offerings include windstorm-certified locks, hardwired and wireless access control devices, designer levers, and antimicrobial hardware coatings.

About the role

This high-accountability, mid-senior level role drives work order management, parts procurement support, backend system optimization, and strict vendor contract compliance within a high-volume, fast-paced manufacturing environment. The Facilities Operations Specialist ensures smooth maintenance dispatch and parts availability to directly impact production output. This is an administrative and operational ownership role with limited learning curve, situated onsite in New Haven, CT full-time, reporting to the Facilities Manager.

Responsibilities

• Own and configure the CMMS: Act as the technical authority to configure the platform, build workflows, and ensure clean system data.
• Manage work order triage: Prioritize and assign incoming requests across all physical building systems (Hard Services) and support operations (Soft Services).
• Coordinate materials and parts procurement: Source, order, and track specialized facilities materials and maintenance parts to prevent work order delays.
• Enforce strict vendor SLAs and KPIs: Audit response times, build performance dashboards, and hold third-party contractors accountable to strict performance timelines.
• Deliver executive-ready data: Package work order volume, parts spend, and completion trends into high-visibility, data-driven KPI reports for the Facilities Manager.
• Navigate labor dynamics: Authoritatively coordinate work tracking and ticket closure alongside plant production and highly skilled union mechanics.
• Monitor operational Service Level Agreements (SLAs) to guarantee rapid emergency dispatch and minimize open work orders in an active manufacturing setting.
• Support SLA implementation for third-party vendors: Coordinate vendor schedules, write clear scopes of work for tickets, and critically evaluate contract quotes.
• Ensure all assigned external technical crews provide proper safety documentation (OSHA, Lockout/Tagout) before work orders begin.

Requirements

• Minimum 5+ years of experience in external facilities operations, work order coordination, or maintenance dispatch within a fast-paced manufacturing environment.
• Proven hands-on experience configuring, customizing, or administering enterprise CMMS/IWMS platforms (e.g., Planon, Maximo, eMaint, Fiix).
• Inventory and ordering background: Demonstrated experience coordinating parts procurement, managing supplier timelines, and tracking material spend.
• Demonstrated success managing a high volume of maintenance tickets across technical trades (HVAC, Electrical, Plumbing) and site services (Janitorial, Waste).
• Core competency tracking contract timelines, developing performance targets, and presenting maintenance performance metrics (MTTA, MTTR, MTTC) to management.
• Experience operating within a unionized workforce and regulated industrial facilities environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.

Benefits

• Continuous professional development opportunities and an environment that fosters internal growth and mobility.
• Competitive compensation and benefits package, including multiple healthcare options, tuition reimbursement, and matching 401k.
• Generous holiday schedule and paid time off to refresh and recharge.
• Employee pricing on products and discount programs for travel, entertainment, and more.