Facilities Operations Manager

Position Summary

We are seeking an experienced Facilities Operations Manager to lead facilities operations across a group of charter school campuses. This role is responsible for ensuring exceptional service delivery, operational excellence, regulatory compliance, budget performance, and customer satisfaction across multiple locations.

Operational Leadership

• Lead day-to-day operations across multiple charter school campuses.
• Ensure service delivery meets contractual obligations, performance standards, and customer expectations.
• Drive continuous improvement initiatives that enhance quality, efficiency, and client satisfaction.
• Resolve operational challenges and escalations with urgency and professionalism.

Vendor Management

• Manage relationships with various service vendors.
• Monitor vendor performance, service quality, compliance, and contract adherence.
• Conduct regular business reviews and hold vendors accountable to established service levels.
• Cookordination vendor activities to minimize disruption to school operations.

Client Partnership

• Build and maintain strong relationships with charter school leadership and campus stakeholders.
• Serve as a trusted operational partner, proactively identifying and resolving issues.
• Communicate effectively regarding service performance, projects, compliance matters, and operational initiatives.
• Ensure a high level of responsiveness and customer satisfaction across all assigned accounts.

Financial & Budget Management

• Manage labor, vendor, and operational expenses within established budgets.
• Identify opportunities to improve efficiency and reduce costs while maintaining service quality.
• Monitor spending trends and support forecasting, budgeting, and resource planning activities.
• Ensure accurate reporting and timely submission of operational and financial documentation.

Team Leadership

• Lead, coach, and develop site supervisors and operational staff.
• Promote employee engagement, accountability, and a culture of safety and service excellence.
• Support recruiting, onboarding, training, and retention efforts.
• Ensure teams are properly staffed and equipped to meet operational requirements.

Compliance & Safety

• Maintain compliance with company policies, school requirements, and applicable regulatory standards.
• Conduct regular site inspections and audits to ensure quality and safety expectations are met.
• Support incident response, corrective actions, and risk mitigation initiatives.
• Foster a culture focused on workplace safety and operational excellence.

Success Criteria

• Consistently high client satisfaction and retention.
• Strong vendor accountability and service performance.
• Safe, compliant, and well-maintained school environments.
• Achievement of budget and operational performance goals.
• Engaged teams delivering exceptional service across all campuses.

Qualifications

• 3+ years of multi-site operations, facilities, or service management experience.
• Demonstrated success managing third-party vendors and service providers.
• Experience overseeing budgets, labor management, and operational performance metrics.
• Strong leadership, problem-solving, and organizational skills.
• Ability to build trusted relationships with clients and stakeholders.
• Excellent written and verbal communication skills.
• Proficiency with operational reporting, inspections, and performance management tools.
• Experience supporting K-12 schools, charter schools, educational facilities, or commercial facilities environments is highly preferred.
• Bilingual English/Spanish is a plus.