Facilities Operations Manager

Job Summary

EMCOR Facilities Services seeks an Operations Manager at the EMCOR Customer Solutions Center in Tempe, Arizona. The Operations Manager is a key contributor to the sound execution of our Facilities Management Work Order Management process and works with the supervisory team to ensure exceptional service delivery to our clients.

Responsibilities

• Drives operational service performance of team(s) (efficiencies, Key Performance Indicator’s, consistency of SOP/Process adherence, etc.)
• Continuously monitors, reviews and recommends improvements to Work Order (WO) delivery processes and systems through best business practices
• Manages multiple Client accounts.
• Assists in requests for proposals (RFP’s) prep and client quarterly business reviews (QBR’s)
• Maintains account and associate performance via KPI’s, metrics, calls, processes, etc.
• Reviews contracted services and frequencies with Account Management to find opportunity for additional services
• Coaches, mentors, and develops team members via side-by-sides and one-on-one meetings
• Monitors team performance; coordinates and supervises the selection, assignment, training, and retention of talent across area of responsibility
• Provides assistance to final stop service center escalations within team – may reach out to internal partners
• Structures, prepares and analyzes monthly reports to ensure strategic alignment and optimal delivery of service
• Provides leadership and motivation for all employees by communicating core beliefs and values to create a positive work environment
• Establishes goals and performance criteria and measurement processes to proactively manage employees
• Coordinates implementation of annual performance objectives
• Assists in developing a reporting format (i.e. spreadsheet) to track completion of these objectives
• Conducts regular review of operations related to cost and procedures and analyzes performance for improvement opportunities

Qualifications

• Bachelor’s degree from an accredited college or university or equivalent management (5-7 years) experience required. Business degree is preferred
• Must have previous direct management experience of 5 - 10 people within the past 5 years (call center/operations management experience preferred)
• Multi-Site Facilities Management experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Advanced/Expert level proficiency in Excel
• Must have flexibility and adaptability in work schedule in order to serve a broad base of clients in multiple time zones with location operations seven days a week
• Must be able to work nights, weekends, and holidays

Benefits

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer

EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

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