Facilities Operations Manager

About the role

IONNA is building a national EV charging network from the ground up — fast. Our Facilities Operations Manager plays a mission-critical role in keeping our sites safe, reliable, and operational for drivers every single day.

This is a hands-on, field-driven role for someone who thrives in lean, entrepreneurial environments. You’ll manage construction close-outs, punch lists, utilities, vendors, and day-to-day facilities operations across a distributed network of EV charging locations.

If you’re used to large corporate real-estate teams, this is not that. Here, you own the work end-to-end.

Responsibilities

• Ensure all IONNA sites are safe, clean, and fully functional for drivers every day.
• Own and resolve all break/fix issues within defined SLAs.
• Manage and hold accountable a diverse set of vendors, contractors, and service partners.
• Lead the close-out of construction projects, including punch lists, commissioning, and site readiness.
• Oversee utility setup, management, and billing for new and existing properties.
• Maintain compliance by managing business licenses, inspections, and regulatory requirements.
• Identify and implement workflow improvements across facilities and field operations.
• Partner closely with Deployment, Site Operations, Finance, and Legal to ensure smooth handoffs and operational continuity.
• Track and drive KPIs including:
• Mean Time to Resolve (MTTR)
• Google Ratings
• Opex vs. Budget
• Support rapid growth by building scalable processes, documentation, and operational standards.
• Be available for weekends or late hours when needed — because field operations don’t always follow a 9-5 schedule.

Qualifications

• A hands-on operator with experience managing critical facilities (e.g., power systems, HVAC, life safety, electrical infrastructure).
• Experienced in small companies, startups, or fast-paced field environments where you owned work end-to-end.
• Comfortable managing construction and facilities projects across distributed field locations (EV charging, telecom, utilities, retail networks, etc.).
• Able to operate without the extensive support layers found in large corporate real-estate organizations.
• A strong communicator who can coordinate across engineering, deployment, operations, and external partners.
• Obsessed with documentation, process creation, and operational clarity.
• A leader with a “no excuses, extreme ownership” mindset.
• Energized by ambiguity and motivated by building something new.

Required Qualifications

• 5+ years managing mission-critical facilities or infrastructure operations.
• 5+ years managing construction projects, preferably in distributed field environments.
• Bachelor’s degree in Facilities Management, Construction Management, Engineering, or related field.
• Demonstrated success in startup-like or fast-paced operational environments.
• Strong vendor management and accountability skills.
• Ability to work nights/weekends as needed to support field operations.
• Onsite presence required at our Durham HQ.

Pay

Target Base Salary: $95–115k + incentives

Schedule

Available for weekends or late hours when needed — because field operations don’t always follow a 9-5 schedule.