Facilities Operations Manager

Position Overview

This position provides critical operational support to the Director of Mobile Engineering & Senior Regional Manager across a multi-state retail portfolio of approximately 1,200 branches spanning 12 states. The role combines strategic project coordination, data analysis, field deployment management, and comprehensive facilities operations support to ensure optimal performance, regulatory compliance, and service excellence across all locations.

Key Responsibilities

• Aid in programming operations support across 1,200 retail branches in 12 states
• Coordinate logistics and field deployment for client-requested projects from initiation to completion
• Schedule and deploy mobile HVAC engineers and handymen across 12 states with Mobile Engineer Operations Managers
• Monitor and manage repairs and maintenance, minor works, and other work requests, tracking to completion
• Ensure all work orders are responded to in a timely manner, ensuring KPI compliance and excellent customer service
• Deliver data analysis with operations focus to support strategic decision-making
• Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations
• Manage reporting requirements and maintain accurate facilities records per client policies
• Update and maintain accurate records and official documentation for sites including cooling tower maintenance, chemical treatment/testing regimen, fuel oil ordering/billing, EHS requirements, etc.
• Coordinate and oversee preventive maintenance programs to maximize asset lifecycle and minimize downtime
• Aid in the procurement of vendors and services as required
• Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
• Oversee work assignments with Operations Managers and performance of field technicians, vendors, and contractors to deliver expected service levels within budget
• Support Senior Facilities Manager and Asset Managers in implementing short and long-term client goals and projects
• Build strong relationships through proactive communication, strategic planning sessions, and responsive problem-solving
• Ensure client satisfaction by providing seamless team coordination while maintaining positive relationships between route techs/handymen and FMs
• Develop innovative programs and processes to reduce operating costs and increase productivity in collaboration with management objectives
• Identify opportunities for improved operation and service excellence, making recommendations for site inspections and assessments to ensure all branch procedures and performance measures are always maintained and the provision of a safe workplace
• Coordinate regular property inspections with Operations Managers for risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively
• Oversee compliance and safety training for all field personnel
• Achieve Key Performance Indicators as defined in annual performance plan and client Performance Agreement
• Coordinate capital and expense budgets through close interface with Asset Managers/FM/Third Party vendors
• Assist with developing capital improvement plans, and financial forecasts while identifying cost-saving opportunities without compromising service quality
• Liaison for special projects including system upgrades, and sustainability initiatives from conception through completion
• Actively support an environment of teamwork, cooperation, performance excellence, and personal success
• Assist Operations and Facility Managers with professional development, fostering a culture of accountability, continuous improvement, and service excellence
• Share innovations and best practices with JLL Facilities Management to drive continuous improvement

Required Experience

• Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems
• Experience managing retail sites or multi-site portfolios
• Technical Skills: Proficiency with Prism maintenance management system, MS Office Suite, and facilities management software platforms
• Strong analytical and reporting capabilities with ability to prepare excel reports, power points, and ad hoc analyses
• Professional Competencies: Excellent client relationship management abilities with a service-oriented mindset and strong communication skills across all organizational levels, Comprehensive knowledge of local, state, and federal regulations governing commercial property operations, safety, and environmental compliance, Strong organizational and project management skills with ability to manage multiple priorities simultaneously, Flexibility for after-hours emergency situations as needed, Some field-based work coordination with mobile engineering/maintenance mechanics across diverse retail locations