Facilities Customer Liaison

Responsibilities

• Engages and communicates in face-to-face meetings with customers to address, but not limited to, facility issues.
• Investigates, corrects, confirms, provides resolutions to Service Requests/Work Orders and addresses various needs of departments and building occupants.
• Effectively liaise between departments and assigned building personnel in designated zones.
• Identifies and triages service request tickets for an assigned zone of buildings.
• Tracks and follows-up on work orders for various customers, departments, and buildings.
• Monitors building conditions, submits service tickets as needed, suggests changes as required, and provides technical direction to ensure all work is completed to customer satisfaction.
• Serves as key customer contact for all service requests and accuracy of work orders for assigned buildings, as well as general campus information.
• Notifies customers of potential service interruptions.
• Partners with Zone Managers and/or other Customer Liaisons when needed.
• Assists campus visitors, students, guests, etc. for campus information, inquiries and/or needs.
• Remains knowledgeable of campus and department structure.
• May be considered essential personnel and may be assigned to serve on a special task force during periods of emergency.
• Performs other job-related duties as required.

Requirements

• High School Diploma or GED required.
• Department will accept education in lieu of experience.
• Basic knowledge of more than one professional discipline, normally obtained through a formal, directly job‑related technical college or equivalent in‑depth specialized training program directly related to the work.
• Education verification conducted upon acceptance of an employment offer.
• Minimum of one (1) year of job‑related experience.
• Position is security sensitive and requires a criminal history check.