Customer Liaison

Job Responsibilities

• Participate in continuous improvement programs and activities to ensure meeting of departmental performance objectives.
• Support customers at their locations during launches and through production to address their concerns in a timely and professional manner (Interface with SQE’s, production supervisors, engineers, line operators).
• Communicate customer concerns to appropriate Decostar personnel in a detailed manner.
• Learn product’s flow, process, and assembly componentry as to respond efficiently. Have a complete understanding of Decostar’s process flows and product lines.
• Responsible for issuing Return Material Authorizations (RMA) and dispositioning of those returns at Decostar.
• Sort materials required to address customer concerns with Decostar liaison(s) and Decostar team members (onsite and/or offsite).
• Participate in brainstorming and corrective action team meetings and initiate quality alerts.
• Collect and distribute approved boundary samples and quality standards to the Control Plan Administrators (for each department).
• Communicate, train, document, and post these standards according to CPA / QS-9000 requirements.
• Prepare and submit reports on field representations / activities in appropriate formats (written and electronic).
• Participate in trials and investigations pertaining to product fit, functioning, in system damage, new product launches, current production parts, racks, packaging, etc. with APQP Program Managers.
• Maintain appropriate records.
• Travel as required to customer or sequencing locations to respond expediently to concerns.
• Maintain accurate expense information and receipts obtained during travel. Complete expense reports as per the Decostar expense report procedure.
• Perform other duties as required.

Requirements

• Associate’s Degree required.
• Six (6) years work related experience (Three years of work for every one year of schooling) may be substituted in lieu of degree.
• Work experience combined with current schooling towards degree will be considered.
• Minimum two years' experience in quality assurance required.
• Demonstrated strong written and oral communication skills a must.
• Must be computer literate in the Windows environment.