Customer Liaison

Responsibilities

• Evaluate and confirm service and maintenance calls on the following service day's schedule
• Complete service department follow ups daily
• Schedule return visits for uncompleted service calls
• Schedule return visits for parts received
• Work with service technicians, service department managers, and billers to minimize the number of open calls at month-end clean up
• Update customers that have jobs on hold with parts/material status
• Communicate with company warehouse and vendors regarding ordering and material updates
• Meet daily revenue goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Be professional and establish customer rapport, encouraging repeat business
• Support departmental service levels by remaining logged into the inbound phone queue and answering inbound calls in a timely manner

Requirements

• Knowledge of the HVAC, Electrical, Plumbing and Appliance industries is a plus
• Excellent communication and organizational skills
• Ability to multitask and work efficiently under pressure
• Proficiency with scheduling software and Microsoft Office Suite
• Strong problem-solving skills and attention to detail