Customer Liaison

Key Responsibilities

• Ensure compliance with BMW’s quality standards by managing customer-specific quality assurance activities.
• Act as the key liaison for BMW, facilitating communication and collaboration to address quality concerns and improve satisfaction.
• Perform root cause analysis and implement corrective and preventive actions tailored for BMW’s requirements.
• Develop and maintain control plans and FMEAs specific to the BMW account, ensuring product and process integrity.
• Support new product launches by ensuring quality processes are aligned with BMW’s expectations.
• Conduct regular audits and quality assessments to ensure adherence to internal and customer-specific standards.
• Ensure a personal and associate awareness of all quality and business-related operating systems (ISO/IATF).

Qualifications, Skills and Experience We're Looking For

• Post secondary degree or diploma in engineering, business or related field is preferred; a combination of education, training and years working experience will be considered.
• Proven experience in quality engineering within the automotive industry, BMW account experience is a distinct advantage.
• Minimum 5 years' experience in account management, preference to those with international or global account experience.
• Strong analytical skills with the ability to interpret complex data and develop actionable insights.
• Exceptional communication skills to effectively interface with clients and internal teams.
• Proficient in the use of quality tools and methodologies such as Six Sigma, APQP, and PPAP.
• Comprehensive understanding of automotive quality management systems and standards.
• Ability to travel to customer and supplier locations as necessary.
• Demonstrated capability to work collaboratively within cross-functional teams.
• Strong familiarity with BMW’s production system and methodologies.