Customer Relationship Liaison

Job Summary

This role maintains relationships and favorable contacts with current accounts. The anticipated hourly range for this position is $25-27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Essential Duties And Responsibilities

• Acts as a single point of contact for a specific account.
• Handles customer needs and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversight of all transactions coming from a specific account, including all referrals.
• Obtains all needed documentation for orders to be entered into the system.
• Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling.
• Affirms patient needs and promotes company products/services at office visits.
• Solves issues by identifying problems and coordinating appropriate solutions.
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Aids medical groups and/or other provider groups regarding products and services available under the contract.
• Aids in the utilization process as well as transitioning members for capitation switch outs.
• Collaborates with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on renewal authorizations to maintain reimbursement.
• Follows up on outstanding CMN’s, Renewal CMN’s, and prescriptions.

Other Duties

Performs other duties as required.

Supervisory Responsibilities

N/A

Minimum Required Qualifications

• High School diploma required.
• At least 2 years of related experience.

Skills, Knowledge And Abilities

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Computer Skills
• Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
• Language Skills
• English (reading, writing, verbal)
• Mental, physical, and financial well-being programs

Physical Demands And Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The employee uses computer and telephone equipment.
• Specific vision requirements of this job include close vision and distance vision.
• Must be able to travel by plane and automobile (if applicable).

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs