Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Ensure a safe environment and help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Skills

• Situational awareness and decision-making skills
• Communication and coordination abilities
• Security operations, emergency response, or a related high-volume field experience
• High-pressure, real-time environment experience

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Award-winning campus design that enhances productivity and collaboration
• Global healthcare coverage
• Stock grants to give you an even greater stake in the success of Epic and our customers

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, are possible.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Award-winning campus design that enhances productivity and collaboration
• Global healthcare coverage
• Stock grants to give you an even greater stake in the success of Epic and our customers

COVID-19 Vaccination

As a condition of employment, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to creating and maintaining a diverse workforce. We believe diversity leads to better decisions and a stronger culture. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.